Terms of Service

1. Agreement and Important Terms

1.1. These Terms of Service (the "Agreement" or these "Terms") are a binding agreement between Monumental Stories LLC, doing business as Best-Edit ("Best-Edit," "we," "us," or "our"), and you ("Customer," "you," or "your"). They govern your access to and use of the Best-Edit websites, applications, application programming interfaces, artificial-intelligence features, integrations, and related services, including the Newsroom and Civic editions and optional modules (collectively, the "Service").

1.2. If you create an account or use the Service on behalf of an organization (such as your employer or publication), you represent and warrant that you have the authority to bind that organization to these Terms, and "Customer" refers to that organization.

1.3. Acceptance. The account-creation screen states that selecting the registration button signifies acceptance and provides a conspicuous link to these Terms. By selecting that button after receiving the notice, you agree to: (i) this Agreement; (ii) Appendix A (Data Processing Addendum); and (iii) when you use text-messaging features, our SMS Terms & Conditions and SMS Privacy Policy (collectively, the "Terms"). Our Privacy Policy describes our privacy practices and is not part of the Terms. If your organization is already bound by an Enterprise Agreement, that agreement governs your access instead. Authorized Users provisioned under a Customer account access the Service under Customer's acceptance, and Customer is responsible for them under Section 3.3. We retain a record of the Terms version and the time and manner of acceptance.

1.4. Enterprise agreements control. If you or your organization have entered into a separate Master Services Agreement, Order Form, Enterprise Agreement, or other executed written agreement with Best-Edit governing the Service (an "Enterprise Agreement"), that Enterprise Agreement controls to the extent of any conflict with these Terms. Except as set forth in an Enterprise Agreement, in the event of conflict among the Terms: (a) Appendix A controls with respect to its subject matter; (b) this Agreement controls over the other Terms; and (c) feature-specific terms control with respect to the features they govern.

1.5. Editorial responsibility, in brief. The Service provides software tools that assist newsroom and public-affairs workflows. Best-Edit is not the publisher, author, editor of record, fact-checker, or legal adviser for any content created, edited, or published using the Service. Output is AI-generated or AI-assisted and may contain errors, misstatements, or material that infringes third-party rights. See Section 7.

2. Changes to These Terms

2.1. We may update these Terms from time to time by posting an updated version on our website. Changes take effect when posted, except that for changes other than those that (a) in our reasonable judgment are non-material, (b) relate to new functionality or Preview Features, or (c) are required by applicable law, we will provide at least fifteen (15) days' advance notice by email or through the Service before the change takes effect. Changes are not retroactive; they govern your continued use of the Service after the effective date.

2.2. Notwithstanding Section 2.1, we will not materially reduce our contractual commitments concerning Customer Content, confidentiality, or security during your then-current paid subscription term, except as reasonably necessary to comply with applicable law or to address a material security or abuse risk. Subject to the foregoing, any change to such commitments takes effect at the start of your next renewal term, with notice under Section 2.1.

2.3. If we update these Terms in a manner that you reasonably consider materially and adversely affects you, you may notify us within fifteen (15) days of the notice or posting. If we cannot resolve your concern within fifteen (15) days of your notice, you may terminate this Agreement and your subscription on three (3) business days' notice, and we will refund any prepaid, unused fees for the affected Service.

2.4. You may request a prior version of these Terms by emailing legal@monumentalstories.com.

3. Eligibility, Accounts, and Authorized Users

3.1. You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use and, at launch, is offered only to customers in the United States.

3.2. You must provide accurate, complete, and current registration information and keep it updated. You may not impersonate any person or use a name you have no right to use.

3.3. Organization accounts. If your account is part of an organization, team, or publication workspace, the administrator(s) of that workspace may provision, manage, and remove Authorized Users, and may be able to access content within that workspace as permitted by the Service's role and permission features. Customer is responsible for the acts and omissions of its Authorized Users and of anyone who accesses the Service through its accounts or credentials, and for their compliance with the Terms.

3.4. Access credentials are specific to the individual to whom they are issued and may not be shared, including within the same organization. You will take reasonable steps to prevent unauthorized use of the Service and will promptly notify us at security@monumentalstories.com if you suspect unauthorized access.

3.5. You will use the Service only for your own business and professional purposes and in compliance with all laws applicable to you and your use of the Service. You may not resell, sublicense, or provide Service access to third parties without our written consent, except through features of the Service designed for that purpose (such as public intake forms or published content).

4. The Service

4.1. Subject to the Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term, in accordance with the documentation and the limits of your subscription tier.

4.2. The Service includes AI-assisted features for research, ingestion, transcription, drafting, editing, analysis, monitoring, and publishing workflows, and optional modules that may be enabled for your account. Certain features depend on Service Providers or External Integrations (Section 9).

4.3. Service changes. We may add, modify, suspend, or discontinue features of the Service as it evolves. We will endeavor to provide advance notice of changes that materially reduce the functionality of a paid subscription, and if such a change materially and adversely affects you, Section 2.3 applies.

4.4. Preview Features. We may offer features identified as beta, preview, pilot, or early access ("Preview Features"). Preview Features are provided as-is, may change or be discontinued at any time, and may be subject to additional terms presented in the Service.

4.5. APIs and automation. You may use the application programming interfaces, feeds, scheduled workflows, integrations, and other automation that the Service exposes, subject to the usage limits of your tier. We may suspend or revoke API keys that are compromised, abused, or used in violation of the Terms.

4.6. Best-Edit Technology. Best-Edit and its licensors retain all right, title, and interest in and to the Service and the underlying software, APIs, documentation, interfaces, designs, workflows, systems, know-how, and improvements (collectively, the "Best-Edit Technology"), excluding Customer Content, Third-Party Content, and rights in Output expressly granted under these Terms. Best-Edit does not claim ownership of third-party foundation models or other third-party technology used to provide the Service.

4.7. No implied rights. Except for the rights expressly granted in these Terms, no rights are granted by either party by implication, estoppel, or otherwise.

5. Customer Content

5.1. Ownership. As between you and Best-Edit, you retain all right, title, and interest that you have in and to Customer Content. Best-Edit does not acquire ownership of Customer Content by virtue of your submission of it to, or your use of, the Service. "Customer Content" means content submitted to, stored in, transmitted through, or otherwise made available to the Service by you, your Authorized Users, or persons you authorize or invite (including through public intake forms), including drafts, articles, source materials, documents, recordings, transcripts, datasets, photographs, prompts, instructions, style guides, and other materials.

5.2. License to operate the Service. You grant Best-Edit and its Affiliates a non-exclusive, worldwide, royalty-free right to host, copy, transmit, modify, display (to you and those you authorize), and otherwise process Customer Content solely as reasonably necessary to (a) provide, maintain, secure, and support the Service to you; (b) prevent or address service, security, or technical problems; (c) comply with applicable law; and (d) enforce the Terms. This license ends when your account terminates, subject to Section 18.4 (data deletion) and our legal-retention obligations.

5.3. Your responsibility and warranty. You are solely responsible for Customer Content. You represent and warrant that you have the rights, permissions, consents, and lawful basis reasonably necessary to submit Customer Content to the Service and to instruct us to process it. For the avoidance of doubt, we do not require, and you do not represent, that Customer Content is accurate, complete, or up to date — newsroom material may include allegations, disputed accounts, and unverified information, and evaluating it is your work, not ours.

5.4. Privacy of newsroom material. Customer Content is private to you and your Authorized Users except where you intentionally share, publish, export, or transmit it through the Service. Best-Edit personnel may access Customer Content only as reasonably necessary to (a) provide support you request, (b) investigate security or abuse issues, (c) maintain the Service, or (d) comply with applicable law.

6. AI Output

6.1. The Service allows you to provide input (including prompts and instructions) and receive generated or transformed output, including drafts, summaries, headlines, suggested edits, analyses, extracted facts, and transcriptions ("Output"; your inputs and Customer Content, together with Output, are "Content").

6.2. Ownership of Output. As between you and Best-Edit, and to the extent permitted by applicable law, you own Output generated for you through the Service, and Best-Edit assigns to you any right, title, or interest it may have in such Output, in each case subject to third-party rights in any underlying materials (including Third-Party Content).

6.3. Similar Output. Due to the nature of generative AI, Output may not be unique, and other users may receive identical or similar output. Output generated for other users is not your Content, and your rights in your Output do not limit other users' rights in theirs.

6.4. No guarantee of protection. Best-Edit does not represent or warrant that Output is eligible for copyright, trademark, patent, or other intellectual-property protection.

7. Editorial Responsibility

7.1. The Service is a tool. Best-Edit provides software that assists with research, ingestion, transcription, drafting, editing, analysis, monitoring, and related workflows. Best-Edit is not the publisher, author, editor of record, fact-checker, or legal adviser with respect to any content created, edited, or published using the Service, and has no obligation to review or monitor what you publish.

7.2. You decide what is published. You are solely responsible for determining whether and how any Content is published, distributed, or otherwise used, and for the consequences of those decisions. Certain features of the Service are designed to assist verification (for example, source-provenance and quote-checking tools); these are aids only and do not transfer responsibility to Best-Edit.

7.3. Output may be wrong. AI-generated or AI-assisted Output may contain factual errors, fabricated information, incorrect quotations or attributions, misleading summaries, outdated information, duplicated material, or material that infringes or otherwise implicates third-party rights. You are responsible for reviewing and verifying Output to a standard appropriate to your intended use before publication or other consequential reliance.

7.4. Legal and editorial compliance. You are responsible for establishing and applying the editorial, review, verification, and publication standards appropriate to your use of the Service, and for compliance with applicable law, including requirements relating to copyright, attribution, privacy, rights of publicity, defamation, protection of confidential sources, court orders, and embargo obligations.

7.5. Recording consent. Certain features record or transcribe calls and interviews. You are responsible for providing all required notices to, and obtaining all required consents from, recorded persons under all applicable notice, consent, recording, interception, and communications laws, and for your use of interview content, recordings, and transcripts.

7.6. Text messaging. Outbound text-messaging features (including interview invitations) are additionally governed by our SMS Terms & Conditions and SMS Privacy Policy. You may not use text-messaging features for advertising or telemarketing unless the feature expressly permits it and you have obtained all legally required consents. You are responsible for the lawfulness of the recipient lists and consent records you use with these features. Best-Edit maintains suppression of recipients who have validly opted out and applies opt-outs promptly; you may not circumvent or override that suppression.

8. Third-Party Content and Source Materials

8.1. The Service may ingest, retrieve, monitor, or display content from third-party websites, feeds, social platforms, databases, and other external sources ("Third-Party Content"). Third-Party Content remains the property of its owners.

8.2. Access to or processing of Third-Party Content through the Service grants you no ownership of, and no additional license to reproduce, publish, distribute, or otherwise exploit, that material beyond any rights you independently hold (for example, under a license, fair use, or public-domain status). You are responsible for determining whether your intended use of Third-Party Content — including quotation, summarization, or republication — is permitted by applicable law or license.

8.3. Best-Edit does not control and is not responsible for Third-Party Content, including its accuracy, legality, or continued availability, and has no obligation to become involved in disputes between you and any third party.

9. Service Providers and External Integrations

9.1. Service Providers. Certain features rely on third-party vendors that Best-Edit selects to deliver the Service, such as artificial-intelligence providers, transcription providers, hosting and database providers, and payment processors ("Service Providers"). We may add, replace, or discontinue Service Providers as the Service evolves. We remain responsible for our obligations under the Terms notwithstanding our use of Service Providers. Service Providers that process Customer personal data on our behalf are engaged in accordance with Appendix A.

9.2. External Integrations. You may independently connect or elect to use third-party services with the Service, such as your content-management system, social-media pages, newsletter platforms, or Slack workspace ("External Integrations"). External Integrations are governed by their own terms and policies (for example, Meta's and X's platform rules), with which you must comply. We do not control and are not responsible for External Integrations, including their acts, omissions, errors, or continued availability, and we do not guarantee the continued availability of any particular External Integration or of features that depend on one.

9.3. Connected accounts. You represent that you are authorized to connect and use each account you connect to the Service, and you are responsible for activity the Service performs at your direction through connected accounts, including publishing and scheduling. We may suspend a connection that violates a third party's terms or creates legal or security risk.

9.4. Your own tools. Third-party software or services you use to access the Service (for example, your browser) are subject to their own terms, and we are not responsible for them.

10. AI Training, Usage Data, and Feedback

10.1. No training on your content. Best-Edit will not use your Customer Content or Output to train or fine-tune models that are shared across customers or made available to third parties, and will not permit its Service Providers to use your Customer Content or Output to train their models, in each case unless you expressly opt in. This restriction does not prevent processing necessary to provide the features you request, including model inference, retrieval, embeddings, indexing, or customer-specific configuration.

10.2. Usage Data. We may collect and use Usage Data to operate, support, secure, and improve the Service. "Usage Data" means information reflecting access to or use of the Service — such as frequency, duration, volume, feature usage, session, and diagnostic data — and statistical analyses derived from it. Usage Data does not include Customer Content or Output. We will not share Usage Data that identifies you, your users, your sources, or your Content with third parties except (a) as permitted under Section 13 (Confidentiality), or (b) in aggregated or de-identified form that cannot reasonably be used to identify you or any individual.

10.3. Feedback. If you provide suggestions, enhancement requests, or other feedback about the Service ("Feedback"), we may freely use and incorporate it into our products and services, provided we do not use Feedback in a way that identifies you, your users, your Content, or your Confidential Information.

11. Acceptable Use

11.1. You will not, and will not permit anyone to, use the Service to:

(a) infringe, misappropriate, or violate any person's intellectual-property, privacy, publicity, or other rights;

(b) violate any applicable law or regulation, including privacy and recording-consent laws;

(c) submit biometric identifiers or genetic data for authentication, identification, or similarly regulated purposes, except where the Service expressly supports such use and it is lawful;

(d) commit fraud, unlawfully impersonate any person, harass any person, or knowingly disseminate unlawful content;

(e) share access credentials, probe or access another customer's account or data, or circumvent authentication, usage limits, tier restrictions, or feature gates;

(f) reverse engineer or attempt to discover the source code or underlying models or systems of the Service or our Service Providers, except to the extent this restriction is prohibited by law;

(g) scrape, crawl, or harvest the Service itself, or interfere with or place an unreasonable load on the Service's infrastructure — provided that use of APIs, feeds, ingestion, scheduled workflows, and other automation features the Service exposes is expressly permitted; or

(h) access or use the Service in violation of applicable export-control or economic-sanctions laws.

11.2. Violation of this Section is grounds for suspension or termination under Section 18.

12. Fees, Billing, and Subscriptions

12.1. Paid plans. Certain parts of the Service require a paid subscription. Current tiers, pricing, and included features are described at checkout or in your Enterprise Agreement. Payment terms presented during signup or checkout are part of these Terms.

12.2. Payment processing. We use Stripe, Inc. as our payment processor. By subscribing, you authorize us, through the processor, to charge your chosen payment method all applicable fees. Payment processing is subject to the processor's own terms; we are not responsible for the processor's errors or omissions, though we may correct invoicing errors even after payment.

12.3. Recurring billing and renewal. Paid subscriptions renew automatically for successive periods of the same duration at the then-current rate, unless you cancel. The price, billing cadence, and renewal terms are presented before you pay. We will provide notice before charging a renewed subscription at a changed rate.

12.4. Cancellation. You may cancel at any time in Settings → Billing (or by contacting support@monumentalstories.com). Cancellation takes effect at the end of the then-current billing period; access continues until then. Except as expressly provided in these Terms or required by law, fees already paid are not refunded.

12.5. Trials and promotions. Free trials or promotional access must be used within the stated period. Where the conversion and recurring charge were disclosed to and affirmatively agreed by you before the trial began, your subscription converts to a paid plan at the stated rate unless you cancel before the trial ends.

12.6. Taxes. Fees are exclusive of taxes. You are responsible for applicable sales, use, value-added, and similar taxes (excluding taxes on our net income), which we will add to your invoice where required by law.

12.7. Free tiers. If you use a free version of the Service, we will notify you before any feature you are using begins carrying a fee. We may limit the resources and features available to free accounts.

13. Confidentiality

13.1. "Confidential Information" means information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is identified as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure. Your Customer Content and Content are your Confidential Information.

13.2. The Receiving Party will use the same degree of care it uses for its own similar information (and no less than reasonable care) to (a) not use the Disclosing Party's Confidential Information for any purpose outside the Terms, and (b) limit access to those of its and its Affiliates' employees, contractors, Service Providers, and professional advisers, auditors, and insurers who need it for purposes consistent with the Terms and who are bound by confidentiality obligations no less protective than this Section.

13.3. If required by law or court order to disclose Confidential Information, the Receiving Party will, to the extent legally permitted, provide the Disclosing Party advance written notice and reasonably cooperate in efforts to obtain confidential treatment.

13.4. Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate: (a) was lawfully known to it without confidentiality restrictions before disclosure; (b) becomes publicly available through no breach of the Terms by the Receiving Party; (c) is lawfully received from a third party without confidentiality obligations; or (d) is independently developed without use of the Disclosing Party's Confidential Information.

13.5. Duration. The obligations in this Section continue while these Terms are in effect and for three (3) years after termination, except that for unpublished Customer Content and for trade secrets, they continue for as long as the information remains non-public or qualifies as a trade secret, respectively.

14. Copyright Complaints

14.1. If you believe material stored in or made accessible through the Service infringes your copyright, send a written complaint to:

Monumental Stories LLC — Attn: Copyright Complaints 11130 S. St. Lawrence Ave., Chicago, IL 60628 · legal@monumentalstories.com

14.2. Your complaint should identify you and provide your contact information; identify the copyrighted work; identify the material at issue with enough detail for us to locate it; explain why you believe the use is unauthorized; state that the information you provide is accurate and that you are the copyright owner or authorized to act for the owner; and include your physical or electronic signature. We may request additional information reasonably necessary to evaluate the complaint.

14.3. We may investigate a copyright complaint, preserve relevant records, restrict or remove access to material, notify the Customer or Authorized User responsible for the material, suspend or terminate access, or take other action we reasonably consider appropriate under these Terms or applicable law. Customer will reasonably cooperate with our investigation and response.

14.4. If you believe we restricted or removed material in error, you may send an explanation and supporting information to the same address. We may restore access when we determine that doing so is appropriate.

15. Warranties, Security, and Disclaimers

15.1. Mutual. Each party represents and warrants that it has the legal power to enter into these Terms.

15.2. Customer. You represent and warrant that you have the rights described in Section 5.3 and that your use of the Service will comply with applicable laws and regulations.

15.3. Best-Edit. We warrant that the Service will materially conform to its documented functionality. If it does not, your exclusive remedy is for us to correct the non-conformity or, if we cannot, for you to terminate the affected subscription and receive a refund of prepaid, unused fees for the affected Service.

15.4. Security. We will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Content against unauthorized access, use, alteration, or disclosure, as further described on our Security page at https://best-edit.com/security, which is incorporated into Appendix A and may be updated as permitted there. No internet-based service can guarantee absolute security, and you are responsible for maintaining the security of your own accounts, credentials, and systems.

15.5. Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 15, THE SERVICE, CONTENT, AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ALL EXTERNAL INTEGRATIONS AND THIRD-PARTY CONTENT ARE PROVIDED "AS IS," AND WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, NON-INFRINGING, OR SUITABLE FOR ANY PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

16. Limitation of Liability

16.1. No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THE TERMS — INCLUDING CLAIMS BETWEEN THE PARTIES ARISING FROM THE PUBLICATION OF, OR RELIANCE ON, CONTENT OR OUTPUT — WHETHER BASED IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2. Liability cap. EXCEPT AS SET FORTH IN SECTION 16.3, EACH PARTY'S TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR IN CONNECTION WITH THE TERMS WILL NOT EXCEED: (A) IF YOU ARE ON A FREE ACCOUNT, ONE HUNDRED DOLLARS ($100); OR (B) IF YOU ARE A PAYING CUSTOMER, THE AMOUNTS PAID OR PAYABLE BY YOU TO BEST-EDIT FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (C) IF AN ENTERPRISE AGREEMENT APPLIES, THE CAP SET FORTH IN THAT AGREEMENT.

16.3. Exceptions. Sections 16.1 and 16.2 do not apply to (a) either party's payment obligations under the Terms; (b) Customer's indemnification obligations under Section 17.1; (c) a party's fraud, gross negligence, or willful misconduct; or (d) liability that cannot be limited by law. For the avoidance of doubt, Best-Edit's obligations under Section 17.2 are subject to Sections 16.1 and 16.2.

16.4. Basis of the bargain. The parties acknowledge that the fees reflect this allocation of risk and that these limitations apply even if a remedy fails of its essential purpose.

17. Indemnification

17.1. By Customer. You will defend Best-Edit, its Affiliates, and their respective officers, directors, employees, and agents against any third-party claim, and indemnify them against any damages, costs, and attorneys' fees finally awarded or agreed in settlement, to the extent arising from or relating to: (a) your Customer Content; (b) your publication, distribution, or other use of Content or Output; (c) your connected accounts or activity through them; (d) your violation of applicable law or any third party's rights, including recording-consent, privacy, publicity, or intellectual-property rights; or (e) your breach of the Terms. You have no obligation under this Section to the extent a claim results from Best-Edit's breach of the Terms, gross negligence, or willful misconduct.

17.2. By Best-Edit (service IP). We will defend you against any third-party claim alleging that the Service, when used in accordance with the Terms, infringes that third party's intellectual-property rights, and will indemnify you against any damages, costs, and attorneys' fees finally awarded or agreed in settlement resulting from such claim, subject to Sections 16.1 and 16.2. If the Service becomes, or in our opinion is likely to become, the subject of such a claim, we may (a) procure your right to continue using it, (b) replace or modify it with a functionally similar service, or, if neither is commercially reasonable, (c) terminate the affected subscription and refund your prepaid, unused fees for the affected Service. We have no obligation under this Section to the extent a claim arises from (i) Customer Content, Third-Party Content, or Output, or your publication, distribution, or other use of Output; (ii) modifications to the Service not made by us; (iii) combination of the Service with products, services, or materials not provided by us; or (iv) your continued use of the Service after we have notified you to stop and provided a non-infringing alternative. This Section 17.2 states our entire liability and your exclusive remedy for intellectual-property infringement claims relating to the Service.

17.3. Procedure. The indemnified party must promptly notify the indemnifying party of the claim (provided that late notice relieves the indemnifying party only to the extent of resulting prejudice), allow the indemnifying party to control the defense and settlement at its expense, and reasonably cooperate at the indemnifying party's expense. The indemnifying party may not settle a claim in a way that admits fault by, or imposes obligations (other than payment fully covered by the indemnifying party) on, the indemnified party without its consent, not to be unreasonably withheld.

18. Term, Suspension, and Termination

18.1. These Terms take effect when first accepted under Section 1.3 (or, where applicable, when an Enterprise Agreement takes effect) and continue until terminated.

18.2. Termination by you. You may terminate at any time by canceling your subscription under Section 12.4 and requesting account closure through the contact method stated in the Privacy Policy. Canceling a subscription does not by itself delete the account or Customer Content.

18.3. Suspension and termination by us. We may suspend or terminate your access, in whole or in part, if: (a) you materially breach the Terms and fail to cure within thirty (30) days of notice; (b) your use creates a security risk, legal exposure, or risk of harm to the Service or others; (c) payment is past due and remains unpaid after notice; or (d) we are required to do so by law or by an External Integration or other third party on which your use depends. Where practicable, we will provide advance notice and an opportunity to retrieve your Customer Content.

18.4. Data after termination. After termination, Customer may request an export or deletion of Customer Content through available Service functionality or the contact method stated in the Privacy Policy. We will provide a reasonable opportunity to retrieve Customer Content when practicable. Return, deletion, and permitted retention are governed by Appendix A, applicable law, and our documented retention and backup procedures.

18.5. Survival. Provisions that by their nature should survive termination survive, including Sections 4.6, 4.7, 5.1, 6, 7, 8, 12 (accrued payment obligations), 13, 15.5, 16, 17, 18.4, 18.5, 19, 20, and 21.

19. Disputes and Governing Law

19.1. Governing law. These Terms are governed by applicable federal law and the laws of the State of Illinois, without regard to conflict-of-laws rules and without regard to the U.N. Convention on Contracts for the International Sale of Goods.

19.2. Informal resolution. Before filing a lawsuit, the parties will attempt in good faith for at least thirty (30) days to resolve any dispute arising out of or relating to these Terms by direct negotiation. Either party may seek temporary or emergency relief before that period ends when necessary to prevent immediate harm.

19.3. Exclusive venue. Any lawsuit arising out of or relating to these Terms must be brought exclusively in the state courts located in Cook County, Illinois, or the United States District Court for the Northern District of Illinois. Each party consents to the personal jurisdiction of those courts and waives any objection based on venue or inconvenient forum.

19.4. Small claims. Either party may bring an individual claim in a court of competent jurisdiction that handles small claims if the claim qualifies and remains individual and non-representative.

19.5. Jury waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND BEST-EDIT WAIVE ANY RIGHT TO A JURY TRIAL in any dispute arising out of or relating to these Terms.

20. General Terms

20.1. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an Affiliate or in connection with a merger, reorganization, or sale of all or substantially all of our assets.

20.2. Subcontracting. We may use Service Providers and other subcontractors in providing the Service, as described in Section 9.1, and we remain responsible for our obligations under the Terms notwithstanding their use.

20.3. Export control. You will comply with all applicable export-control and economic-sanctions laws and represent that your use of the Service will not violate such laws.

20.4. Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control that could not have been prevented by commercially reasonable safeguards, including utility or telecommunications failures, natural disasters, epidemics, acts of government, terrorism, or war.

20.5. Notices. Notices must be in writing and in English. Notices to Best-Edit must be sent to legal@monumentalstories.com or to Monumental Stories LLC, 11130 S. St. Lawrence Ave., Chicago, IL 60628. Notices to you will be sent to the email address associated with your account. Either party may update its notice address by notice under this Section.

20.6. No waiver; severability. No failure or delay in exercising a right is a waiver. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remainder of the Terms remains in effect.

20.7. Relationship. The parties are independent contractors. These Terms do not create any partnership, agency, or employment relationship, and there are no third-party beneficiaries except as stated in Section 17.

20.8. Entire agreement. These Terms are the complete and exclusive statement of the parties' agreement regarding the Service and supersede all prior or contemporaneous agreements and communications on that subject. Neither party has relied on any representation not contained in the Terms.

21. Definitions

21.1. "Affiliate" means an entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership or control of more than 50% of voting interests.

21.2. "Authorized User" means an individual provisioned to access the Service under Customer's account.

21.3. "Best-Edit Technology" has the meaning in Section 4.6.

21.4. "Content" has the meaning in Section 6.1.

21.5. "Customer Content" has the meaning in Section 5.1.

21.6. "Data Processing Addendum" or "DPA" means Appendix A to these Terms.

21.7. "Enterprise Agreement" has the meaning in Section 1.4.

21.8. "External Integrations" has the meaning in Section 9.2.

21.9. "Feedback" has the meaning in Section 10.3.

21.10. "Output" has the meaning in Section 6.1.

21.11. "Preview Features" has the meaning in Section 4.4.

21.12. "Privacy Policy" means our privacy policy located at https://best-edit.com/privacy. The Privacy Policy describes our privacy practices and is not part of the Terms.

21.13. "Security Measures" means the safeguards described in Section 15.4 and on the Security page at https://best-edit.com/security.

21.14. "Service" has the meaning in Section 1.1.

21.15. "Service Providers" has the meaning in Section 9.1.

21.16. "Third-Party Content" has the meaning in Section 8.1.

21.17. "Usage Data" has the meaning in Section 10.2.

Questions about these Terms: legal@monumentalstories.com · Monumental Stories LLC

Appendix A — Data Processing Addendum

This Appendix A (the "DPA") forms part of the agreement between Monumental Stories LLC, doing business as Best-Edit ("Best-Edit"), and the customer identified in that agreement ("Customer"). The agreement may be Best-Edit's Terms of Service, an enterprise agreement, an order form, or another written agreement governing Customer's use of the Service (the "Agreement").

1. Scope and order of precedence

1.1. This DPA applies when Best-Edit Processes Customer Personal Data as a Processor, Service Provider, Contractor, or Subprocessor in connection with the Service.

1.2. This DPA is incorporated into the Agreement. If this DPA conflicts with the Agreement, this DPA controls only with respect to its subject matter.

1.3. Capitalized terms not defined in this DPA have the meanings given in the Agreement. References to laws include their implementing regulations and amendments.

2. Processing roles

2.1. For Customer Personal Data, Customer is the Controller or Business and Best-Edit is the Processor, Service Provider, or Contractor. If Customer acts as a Processor for another Controller, Best-Edit acts as Customer's Subprocessor.

2.2. Best-Edit acts as an independent Controller or Business for Account Information and Usage Personal Data that Best-Edit Processes to manage its direct relationship with Customer and Authorized Users; administer accounts and subscriptions; provide support; maintain billing and business records; detect and prevent fraud, abuse, and security incidents; comply with law; and perform internal business analytics and product planning as described in the Privacy Policy. This DPA does not convert that Processing into Processing performed on Customer's behalf.

2.3. Schedule 1 describes the subject matter and duration of Processing, its nature and purpose, the categories of Personal Data and Data Subjects, and Customer's rights and obligations.

3. Definitions

3.1. "Account Information" means Personal Data Best-Edit collects or receives to create, administer, secure, support, or bill an account, including an Authorized User's username, email address, role, team or publication membership, edition, locale, settings, subscription status, and related identifiers.

3.2. "Applicable Data Protection Law" means United States federal, state, or local privacy, data-protection, breach-notification, or data-security law applicable to a party's Processing under the Agreement. It may include, as applicable, the California Consumer Privacy Act, Cal. Civ. Code §§ 1798.100 et seq., as amended, and its implementing regulations ("CCPA"), and other applicable U.S. state comprehensive privacy laws.

3.3. "Controller", "Data Subject", "Personal Data", "Process", and "Processor" have the meanings given in Applicable Data Protection Law. "Personal Data" includes equivalent concepts such as "personal information" under the CCPA.

3.4. "Customer Personal Data" means Personal Data contained in Customer Content or Output that Best-Edit Processes on Customer's behalf to provide the Service. Customer Personal Data excludes Account Information and Usage Personal Data to the extent Best-Edit Processes them as an independent Controller or Business under Section 2.2.

3.5. "Data Protection Incident" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Personal Data Processed by Best-Edit or a Subprocessor. Unsuccessful attempts or activities that do not compromise Customer Personal Data, including pings, port scans, unsuccessful login attempts, denial-of-service attacks, and attacks blocked by security controls, are not Data Protection Incidents.

3.6. "Documented Instructions" means the Agreement, this DPA, an applicable order form, Customer's configuration and use of the Service, actions initiated by Authorized Users through the Service, and other written instructions Customer gives Best-Edit that are consistent with the Agreement.

3.7. "Security Measures" means the technical and organizational measures described on the then-current Best-Edit Security page at https://best-edit.com/security, which is incorporated into this DPA.

3.8. "Subprocessor" means a third party Best-Edit engages to Process Customer Personal Data on Customer's behalf. An External Integration Customer chooses and directs is not a Subprocessor solely because the Service transmits data to it at Customer's direction.

3.9. "Usage Personal Data" means Personal Data included in Usage Data as defined in the Agreement.

4. Customer instructions and responsibilities

4.1. Customer instructs Best-Edit to Process Customer Personal Data as necessary to provide, maintain, secure, and support the Service; prevent or address service, security, abuse, or technical problems; comply with law; and carry out other Documented Instructions.

4.2. Best-Edit will Process Customer Personal Data only on Customer's Documented Instructions unless Applicable Data Protection Law requires other Processing. If law requires Processing outside Customer's instructions, Best-Edit will inform Customer before the Processing unless the law prohibits notice.

4.3. Best-Edit will immediately inform Customer if, in Best-Edit's reasonable opinion, a Documented Instruction infringes Applicable Data Protection Law. Best-Edit may suspend the affected Processing until the parties resolve the issue.

4.4. Customer is responsible for:

(a) complying with Applicable Data Protection Law in its collection, use, disclosure, and instructions concerning Customer Personal Data;

(b) providing required notices and obtaining required rights, permissions, lawful bases, and consents, including for recordings, transcripts, source material, subscriber or contact lists, and publishing destinations;

(c) determining whether the Service and Customer's configurations, access permissions, retention choices, and External Integrations are appropriate for Customer Personal Data;

(d) responding to Data Subjects and regulators as Controller, except for assistance Best-Edit must provide under this DPA; and

(e) transmitting Customer Personal Data only through Service features or other methods Best-Edit has approved for that purpose.

4.5. Customer will not instruct Best-Edit to Process Customer Personal Data in violation of Applicable Data Protection Law.

5. Best-Edit processing obligations

5.1. Best-Edit will:

(a) Process Customer Personal Data only for the limited and specific purposes described in this DPA, the Agreement, Schedule 1, and Customer's other Documented Instructions;

(b) ensure that personnel authorized to Process Customer Personal Data are bound by confidentiality obligations and receive access only as reasonably necessary for their duties;

(c) implement and maintain the Security Measures;

(d) notify Customer if Best-Edit determines that it can no longer comply with this DPA or Applicable Data Protection Law in its role as Processor, Service Provider, or Contractor;

(e) not sell or share Customer Personal Data, as those terms are defined by the CCPA;

(f) not use or disclose Customer Personal Data for targeted or cross-context behavioral advertising;

(g) not use Customer Personal Data to train or fine-tune models shared across customers or made available to third parties, and not permit a Subprocessor to do so, unless Customer expressly opts in through a written agreement; and

(h) not attempt to reidentify Personal Data Customer provides in deidentified form, except to determine whether the deidentification process complies with Applicable Data Protection Law.

5.2. Section 5.1(g) does not prohibit model inference, retrieval, embeddings, indexing, transcription, transformation, or customer-specific configuration necessary to provide features Customer requests.

6. Subprocessors

6.1. Customer gives Best-Edit general written authorization to engage the Subprocessors identified in the provider register on Best-Edit’s then-current Security page at https://best-edit.com/security#providers. The register describes each provider’s service, processing purpose, information processed, and the features for which it is used.

6.2. Best-Edit will enter into a written agreement with each Subprocessor that imposes data-protection obligations no less protective than the obligations applicable to Best-Edit under this DPA, to the extent relevant to the Subprocessor's services. Best-Edit remains responsible for each Subprocessor's performance of those obligations to the extent required by Applicable Data Protection Law.

6.3. Best-Edit will provide at least thirty (30) days' advance notice before authorizing a new Subprocessor to Process Customer Personal Data or materially changing a Subprocessor's processing role. Customer may reasonably object within fifteen (15) days after receiving notice, solely on documented grounds relating to the protection of Customer Personal Data. When advance notice is not reasonably possible because of an emergency, security issue, or legal requirement, Best-Edit will provide notice without undue delay.

6.4. The parties will work in good faith to resolve a valid objection. If they cannot resolve it and Best-Edit cannot provide the affected Service without the Subprocessor on commercially reasonable terms, Customer may stop using the affected feature or terminate the affected Service. Best-Edit will refund any prepaid, unused fees allocable to the terminated portion of the affected Service. This is Customer's sole remedy for an unresolved Subprocessor objection, except where Applicable Data Protection Law requires otherwise.

7. Data Subject requests

7.1. Taking into account the nature of the Processing, Best-Edit will provide reasonable assistance through available product functionality and other reasonable measures so Customer can respond to requests by Data Subjects exercising rights under Applicable Data Protection Law.

7.2. If Best-Edit receives a request relating to Customer Personal Data directly from a Data Subject, Best-Edit will notify Customer and direct the Data Subject to Customer, unless Customer authorizes Best-Edit to respond or Applicable Data Protection Law requires Best-Edit to respond. Best-Edit will not independently respond to the substance of the request except as legally required.

7.3. Customer is responsible for verifying the requester's identity and authority and deciding how to respond. Best-Edit may require information reasonably necessary to locate the relevant Customer Personal Data and confirm Customer's authority.

8. Compliance assistance

8.1. Taking into account the nature of the Processing and information available to Best-Edit, Best-Edit will provide reasonable assistance with Customer's obligations concerning:

(a) security of Processing;

(b) Data Protection Incident notifications and communications;

(c) data-protection impact assessments; and

(d) prior consultations with a competent regulator.

8.2. If assistance under Sections 7 or 8 materially exceeds the ordinary operation of the Service, Best-Edit may charge reasonable fees based on the work required after giving Customer advance notice, unless the assistance is required because Best-Edit breached this DPA.

9. Security

9.1. Best-Edit will implement and maintain appropriate technical and organizational measures designed to protect Customer Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, taking into account the state of the art, implementation costs, the nature, scope, context, and purposes of Processing, and the risks to Data Subjects.

9.2. The Security Measures published at https://best-edit.com/security are incorporated into this DPA. Best-Edit may update the Security Measures if an update does not materially reduce the overall protection of Customer Personal Data during Customer's paid subscription term, except as reasonably necessary to address a material security risk or comply with law.

9.3. Customer remains responsible for securing its accounts, endpoints, networks, credentials, External Integrations, and copies of data outside Best-Edit's systems.

10. Data Protection Incidents

10.1. Best-Edit will notify Customer without undue delay after becoming aware of a Data Protection Incident. Notice will be sent to the email address of Customer's account administrator or to a security contact identified in an order form or other written notice.

10.2. To the extent known and legally permitted, Best-Edit's notice will describe:

(a) the nature of the Data Protection Incident;

(b) the categories and approximate number of affected Data Subjects and records;

(c) the likely consequences;

(d) measures taken or proposed to contain, investigate, and remediate it; and

(e) a contact for follow-up.

10.3. Best-Edit may provide information in phases as its investigation develops. Best-Edit will take reasonable steps to contain, investigate, mitigate, and remediate the Data Protection Incident and will reasonably cooperate with Customer's legally required response.

10.4. Best-Edit's notice or response is not an admission of fault or liability. Customer is responsible for determining whether it must notify regulators, Data Subjects, or others, except to the extent Applicable Data Protection Law imposes a direct obligation on Best-Edit.

11. Information and audits

11.1. Best-Edit will make available information reasonably necessary to demonstrate compliance with this DPA, which may include the Security Measures, written responses to reasonable security questionnaires, summaries of relevant assessments, and independent audit reports if available.

11.2. If the information under Section 11.1 is insufficient to satisfy a requirement under Applicable Data Protection Law, Customer may request an audit of Best-Edit's relevant controls. Unless a Data Protection Incident or regulator requires otherwise, an audit must:

(a) occur no more than once in any 12-month period;

(b) follow at least thirty (30) days' written notice;

(c) occur during normal business hours without unreasonably disrupting Best-Edit;

(d) be performed by Customer or an independent auditor that is not Best-Edit's competitor and is bound by confidentiality obligations;

(e) be limited to systems, records, and personnel relevant to Customer Personal Data; and

(f) not give Customer access to another customer's information, source code, penetration-test details that would create a security risk, or information Best-Edit is legally prohibited from disclosing.

11.3. Customer will bear its audit costs and reimburse Best-Edit's reasonable costs, unless the audit identifies a material breach of this DPA by Best-Edit. Audit findings and materials are Best-Edit's Confidential Information.

11.4. Nothing in this Section limits a competent regulator's lawful audit or inspection authority.

12. Return and deletion

12.1. During the term, Customer may retrieve Customer Content through available Service functionality and any documented export process.

12.2. Following termination or expiration of the Agreement, and at Customer’s choice where Applicable Data Protection Law requires that choice, Best-Edit will return or delete Customer Personal Data according to the Agreement and Customer’s Documented Instructions. Unless otherwise agreed, Best-Edit will delete Customer Personal Data from active systems within a commercially reasonable period after the applicable export period or Customer’s valid deletion instruction, subject to permitted legal, security, integrity, and operational retention.

12.3. Best-Edit may retain Customer Personal Data to the extent and for the period Applicable Data Protection Law requires or permits, provided it remains protected under this DPA and is Processed only for the retained purpose. Customer Personal Data in backups is isolated from ordinary use and deleted as the backups age out under Best-Edit’s documented backup cycle, unless restoration is required for disaster recovery or legal compliance.

12.4. Deletion under this Section does not require Best-Edit to delete Account Information or Usage Personal Data that it Processes as an independent Controller or Business, or records it must retain for security, fraud prevention, legal compliance, billing, consent, or dispute resolution, provided that Best-Edit Processes those records in accordance with Applicable Data Protection Law and the Privacy Policy.

12.5. On written request, Best-Edit will provide reasonable confirmation that deletion required by this Section has been completed.

13. U.S. state privacy requirements

13.1. To the extent Applicable Data Protection Law treats Best-Edit as a Service Provider, Contractor, or Processor, Best-Edit certifies that it understands and will comply with the restrictions and obligations applicable to that role.

13.2. Customer discloses Customer Personal Data to Best-Edit only for the limited and specified purposes in Schedule 1. Best-Edit will not retain, use, or disclose Customer Personal Data:

(a) outside those purposes or as otherwise permitted by Applicable Data Protection Law;

(b) for a commercial purpose other than those purposes;

(c) outside the direct business relationship between Customer and Best-Edit; or

(d) by combining it with Personal Data received from another person or collected from Best-Edit's own interaction with a Data Subject, except as Customer directs or Applicable Data Protection Law permits.

13.3. Best-Edit will provide the level of privacy protection Applicable Data Protection Law requires, enable Customer to comply with applicable consumer requests, and notify Customer if Best-Edit determines that it can no longer meet its obligations.

13.4. Customer may take reasonable and appropriate steps to confirm that Best-Edit Processes Customer Personal Data consistently with Customer's obligations and may, after notice, take reasonable and appropriate steps to stop and remediate unauthorized Processing. Sections 7 and 11 govern the procedures for those steps.

14. Processing locations and launch scope

14.1. Best-Edit and its Subprocessors may Process Customer Personal Data in the United States and the locations identified in the provider register at https://best-edit.com/security#providers, unless an order form expressly provides otherwise.

14.2. This launch version of the DPA does not include contractual terms for transfers governed by the European Union, United Kingdom, or Swiss data-protection regimes. Customer must not submit Personal Data that requires those terms unless the parties first enter into a written agreement covering the applicable processing and transfer requirements.

15. Government and legal demands

15.1. If Best-Edit receives a legally binding demand for Customer Personal Data, Best-Edit will, unless prohibited by law:

(a) notify Customer before disclosure;

(b) direct the requesting authority to Customer when appropriate;

(c) review the demand for legal validity and challenge or seek to narrow a demand Best-Edit reasonably considers unlawful or overbroad; and

(d) disclose only the Customer Personal Data legally required.

15.2. Best-Edit will document the demand and its response to the extent legally permitted and will provide information reasonably necessary for Customer's compliance assessment.

16. General terms

16.1. The limitations of liability, exclusions of damages, governing law, dispute-resolution terms, and other general provisions in the Agreement apply to this DPA, except to the extent Applicable Data Protection Law requires otherwise. This DPA does not create a separate indemnity.

16.2. Best-Edit may update this DPA as permitted by the Agreement, but will not materially reduce its data-protection commitments during Customer's then-current paid subscription term except as reasonably necessary to comply with law or address a material security risk.

16.3. This DPA terminates when Best-Edit no longer Processes Customer Personal Data, subject to provisions that by their nature must survive, including confidentiality, deletion, audit, and legal-retention obligations.

16.4. Electronic acceptance of the Agreement incorporates this DPA without a separate signature. If the parties execute an enterprise agreement or order form, their signatures bind them to this DPA and its incorporated schedules.

16.5. Questions and notices concerning this DPA may be sent to legal@monumentalstories.com. Security notices may be sent to security@monumentalstories.com. Written notices may also be sent to Monumental Stories LLC, 11130 S. St. Lawrence Ave., Chicago, IL 60628.

Schedule 1 — Details of Processing

A. Subject matter

Best-Edit hosts and Processes Customer Personal Data to provide the editorial, newsroom, Civic, transcription, reference-retrieval, verification, workflow, publishing, newsletter, social, interview, intake, and related features Customer selects or configures.

B. Duration

Processing continues for the term of the Agreement and the export, deletion, legal-retention, and backup periods described in the Agreement and Section 12 of this DPA.

C. Nature of Processing

Processing may include collection, receipt, recording, organization, structuring, storage, adaptation, editing, retrieval, consultation, use, model inference, transcription, embedding, indexing, analysis, verification, generation, disclosure by transmission, publication at Customer's direction, export, restriction, soft deletion, and deletion.

D. Purposes

The limited and specified purposes are:

(a) providing, maintaining, securing, and supporting the Service and the features Customer selects;

(b) authenticating Authorized Users and enforcing Customer's permissions and product configuration;

(c) performing editing, AI inference, retrieval, transcription, verification, workflow, and publishing operations Customer requests;

(d) preventing or addressing fraud, abuse, security, service, and technical problems;

(e) maintaining provenance, versions, delivery history, consent records, and audit records required by the selected workflow; and

(f) complying with law and Customer's other Documented Instructions.

These purposes do not include training or fine-tuning models shared across customers or made available to third parties unless Customer expressly opts in through a written agreement.

E. Categories of Data Subjects

Customer Personal Data may relate to:

• Authorized Users and Customer's administrators, personnel, contractors, and collaborators;
• sources, interviewees, tipsters, correspondents, callers, message recipients, and people who submit information through Customer-enabled intake channels;
• people identified or discussed in stories, drafts, source material, prompts, reference documents, public records, recordings, transcripts, photographs, datasets, and third-party content;
• subscribers, contacts, public officials, candidates, constituents, community members, and people associated with Customer's publishing or communication workflows; and
• other people whose Personal Data Customer or an Authorized User submits to the Service.

F. Categories of Personal Data

Customer Personal Data may include:

• names, aliases, usernames, contact details, and other identifiers;
• professional, employment, organizational, publication, and role information;
• correspondence, chat messages, prompts, instructions, notes, source records, quotations, and other communications;
• stories, drafts, revisions, reference documents, FOIA material, public records, photographs, datasets, social or newsletter content, publishing data, and other editorial material;
• audio, video, recordings, transcripts, speaker labels, and transcription settings;
• AI input, Output, provenance records, verification results, embeddings, and usage linked to Customer Content;
• integration identifiers, destination information, delivery status, and Customer-provided credentials or tokens; and
• IP addresses, timestamps, device or browser information, request metadata, and audit or security events linked to Customer Personal Data.

Full payment-card numbers are not intended to be Customer Personal Data under this DPA when Stripe collects them directly. Best-Edit may receive Stripe customer, subscription, transaction, payment-status, and payment-method identifiers as Account Information.

G. Sensitive and special-category data

Because Customer controls the content it submits, Customer Personal Data may include confidential-source information, allegations, precise location, government identifiers, financial information, health information, racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic information, sex-life or sexual-orientation information, criminal-history information, and Personal Data concerning minors.

Best-Edit does not use recordings or voice data for biometric identification or authentication. Customer will not submit biometric identifiers or genetic data for authentication, identification, or a similarly regulated purpose unless the Service expressly supports that use and the parties have agreed in writing to the required safeguards.

H. Frequency

Processing occurs continuously during the term or when initiated by Authorized Users, configured schedules, workers, APIs, webhooks, intake channels, and enabled modules.

I. Processing locations

United States and other locations identified in the provider register at https://best-edit.com/security#providers. The launch-scope limitation in Section 14 applies.

J. Customer's rights and obligations

Customer may configure the Service, manage Authorized Users and permissions, connect or disconnect External Integrations, submit Documented Instructions, request assistance under this DPA, and exercise audit and Subprocessor-objection rights. Customer's obligations are described in Section 4.